My younger brother John is finicky and particular about his choices in life. He has been extremely successful in life by making the right choices without sacrificing quality. I believe his success in life makes him accustomed to a high standard of living. He is frugal and cautiously guards his money not to a fault but as a way to an even better means. By driving a hard bargain, John gets more bang for his buck than anyone I know. He is a shrewd operator whether he is haggling with a flea market vender or smugly using a wrinkled restaurant coupon on the last day before its expiration.
While choosing a restaurant is a thought provoking venture for my brother, ordering an actual meal is an even more calculated maneuver. Believe me when I say that I have been on the other side of a dining table with him. Food value, taste, portions, presentation, temperature, ambience, even the fragrance of the hand soap in the public restroom are all ingredients in his rating of a dining experience. Without sounding critical of a frugal gourmet, John has never been shy about offering an opinion or sending a subpar meal back to the kitchen. He qualifies his dissatisfaction with polite cajoling that seems more like a polished art trumping his hungry yet patient stomach.
About a year ago, John hit pay dirt when he ate at a new restaurant a few towns over. After the meal, John grabbed a customer satisfaction survey and took it home. He later completed the survey online with excruciating detail and bluntness. The overall tone of the dining experience was favorable but the establishment had margin for improvement. John told them so. The restaurant owner emailed my brother back thanking him for his candid statements. The owner related that this survey was the most detail oriented feedback the restaurant had ever received. My brother’s food critic skills so impressed the owner that he telephoned him hoping to hire him as a mystery shopper.
"Mr. Tornatore, I would like you to be our mystery shopper."
“What does a mystery shopper do exactly?”
“You come in to my restaurant eat for free then fill out another survey.”
“You mean I get to eat for free
and complain?”
“Yes.” replied the owner.
"No problem. You can bring them along."
John answered, “I’m your guy.”
John’s new side job as a mystery shopper is easy to digest. It entails barnstorming the restaurant on a quarterly basis with his hulking family of five in tote. They eat for free from appeasing appetizers to creamy desserts. When their hearts and bellys are content, they leave the establishment without revealing their true identity. John tattletales back to the owner about kinks in the free loading experience.
All those years of complaining has finally paid off for my brother. A glutton for nourishment, John outlandishly gets reimbursed for his constructive criticism. My brother has never been more content in a restaurant than disguised as a mystery shopping. He is whining and dining. Forever the critic, John finally has something to complain about. It is his job and he is eating it up with a silver spoon.
Labels: family